Sustainability Framework
Bangkok Life Assurance has established a sustainability framework covering environmental, social, and governance (ESG) dimensions based on the integrated concept of GRC (Governance, Risk, and Compliance). "Corporate Governance" determines the direction of business operations to be sustainable. The foundation of the policy lies in a comprehensive consideration of both internal and external factors and the best interests of stakeholders. We aim to lead implementation that covers both efficient, flexible, responsive "risk management" and full "compliance," which aligns with and complements the United Nations' 17 Sustainable Development Goals. In line with this philosophy, Bangkok Life Assurance has issued a three-dimensional policy named "Happy Ps", managed under a governance structure to manage sustainability as follows:
- Happy Place "a happy home" Means Bangkok Life Assurance as an organization that operates its business with good governance, giving importance to fair treatment towards employees, partners and business alliances who all play an integral role in the Company’s success which is achieved through fairness, transparency and respect towards the human rights to contribute to a strong foundation for sustainable growth through 5 our corporate values: faith, responsibility, sincerity, self-development and teamwork.
- Happy Peace "a happy heart" Means creating a peace of mind for our customers, taking away the worry about future financial burden though comprehensive financial planning, life and health protection as well as wealth management with our life insurance products that are modern, transparent and reasonably priced, meeting the needs of all customer groups with additional financial products such as non-life insurance and mutual funds.
- Happy People "we are happy" Means the well-being of the community and the society and using natural resources with respect and responsibility towards future population. We are determined to give knowledge about financial planning and life insurance to contribute to a better living welfare for every group of population in our society. Moreover, we aim to be an organization that uses natural resources responsibly and efficiently to reduce an impact on the environment.
| Happy "P" | Commitment | 2022-2024 Goals | ||
|---|---|---|---|---|
| Environmental | Social | Corporate Governance and Economic | ||
Happy Place  |
1. Developing employee potential for excellence 2. Strengthening the community income through the creation of life insurance agents 3. Building a strong network of contract hospitals 4. Proportion of sales through balanced sales channels |
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Happy Peace  |
1. Developing new products that are consistent with the risk of accidents and innovative products 2. Promoting insurance for people who have not been access to insurance, including low-income groups 3. Developing a customer service system that is transparent, modern, fast, and responds to every transaction |
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Happy People  |
1. Promotion of financial planning knowledge and life insurance for the general public 2. Climate risk management and collaborative environmental impact reduction |
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