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Assessment of Sustainability Issues

Bangkok Life Assurance publishes a sustainability report by considering both internal and external factors related to life insurance business operations. Our goal is to assess key sustainability issues.

The processes and procedures for assessing key sustainability issues are as follows

Our top management and representatives from various departments brainstorm to prioritize Bangkok Life Assurance's short-term and long-term sustainability issues and the impact on the company. Bangkok Life Assurance conducts external stakeholder engagements through various news outlets to understand the expectations of external stakeholders on key sustainability issues. The opinions gained will be used to improve and develop our operations for further sustainability.

Bangkok Life Assurance continuously reviews the process of preparing and disclosing information in the sustainability report. Suggestions from all sectors are welcome in order to improve the content and format of our sustainability performance disclosures in our next report.

Bangkok Life Assurance reviews sustainability issues that are important to the business operations of the organization and its stakeholders. The main factors reviewed include business strategies, company goals, external factors (e.g., global trends and direction of related industries), issues that may affect stakeholders both inside and outside the economy (e.g., social and environmental concerns), and sustainable development trends of the life insurance sector in the region.

Bangkok Life Assurance conducts an audit of the completeness and accuracy of the prioritization of key sustainability issues. We strive to find alignment with the set indicator guidelines, together with relevant agencies. Information will be presented to the management committee for approval.

The processes and procedures for assessing
key sustainability issues are as follows

1. Identification of material issues

Bangkok Life Assurance reviews sustainability issues that are important to the business operations of the organization and its stakeholders. The main factors reviewed include business strategies, company goals, external factors (e.g., global trends and direction of related industries), issues that may affect stakeholders both inside and outside the economy (e.g., social and environmental)

2. Prioritization of key

Our top management and representatives from various departments brainstorm to prioritize Bangkok Life Assurance's short-term and long-term sustainability issues and the impact on the company. Bangkok Life Assurance conducts external stakeholder engagements through various news outlets to understand the expectations of external stakeholders on key sustainability issues. The opinions gained will be used to improve and develop our operations for further sustainability.

3. Verification

Bangkok Life Assurance conducts an audit of the completeness and accuracy of the prioritization of key sustainability issues. We strive to find alignment with the set indicator guidelines, together with relevant agencies. Information will be presented to the management committee for approval.

4. Continuous review and improveme

Bangkok Life Assurance continuously reviews the process of preparing and disclosing information in the sustainability report. Suggestions from all sectors are welcome in order to improve the content and format of our sustainability performance disclosures in our next report.