| Commitment |
Indicator |
2023 Target |
2023 Result |
Long-Term Aspirations 2022-2027 |
| Promotion of financial planning knowledge and life insurance for the general public |
1. Financial planning knowledge shared on the Company media channels |
At least 700,000 visits |
790,314 visits |
At least 500,000 visits |
| Developing a customer service system that is transparent, modern, fast, and responds to every transaction |
2. Net Promoter Score (NPS) |
50% |
45% |
45% |
| Be a great place to work where everyone helps to build a strong organization with sustainable growth |
3. Organizational Engagement |
65% |
66% |
+1% from last year |
| Developing employee potential for excellence |
4. Number of employees with at least 36 hours of training per year |
40% of total employees |
63% of total employees |
50% of total employees |
| |
5. Number of Employees with over 15 hours of training in digital innovation |
40% of total employees who have received at least 15 hours of training in digital innovation |
72% of total employees who have received at least 15 hours of training in digital innovation |
50% of total employees who have received at least 15 hours of training in digital innovation |
