Bangkok Life Assurance received an award for “Life Insurance with the Most Outstanding Management for 2014” or Prime Minister's Insurance Awards from The Office of Insurance Commission (OIC). This prestigious award was given to honor life assurance companies and life assurance professionals to promote the role of insurance industry in order to increase confidence, trust, and acceptance by the public. It also showed the stability and potential of Bangkok Life Assurance both in work management and personnel management in the capacity
of leader in creating financial stability to people from all walks of life.
The Company received high honor for the year 2015 from the Office of the Consumer Protection Board for its customer call center providing effective and high-quality service in finding solutions for problems encountered by the Company’s consumers.
The prestigious award attests to the efficiency and quality of service given by the Company’s customer service center in receiving and finding solutions for problems. Bangkok Life Assurance emphasises the importance of providing excellent service both in receiving complaints and finding solutions with sincerity and integrity to all without any discrimination. The Company also focuses on personnel effectiveness management and information technology systems development. Currently the Company has a variety of communication channels for the convenience of its customers, including Call Center, Customer Service Center (CSC) at the Headquarter office, Branches nationwide, and also Online channel such as Company website and Facebook page.
Bangkok Life Assurance was awarded a certification of compliance with the ISO/IEC 27001:2013 standard, a certification for information management systems (ISMS), by Bureau Veritas Services Future Applications (Thailand). ISO/IEC 27001:2013 is a universal standard focusing on security for enterprise data management systems, especially for important data as well as indicated as a benchmark for extensively strengthen the information systems of organisations so that businesses can operate without interruption.
Consequently, Bangkok Life Assurance PLC has been certified as ISO/IEC 27001:2013 compliant under the framework of information security management systems for data center infrastructure, Facilities management and operation controls, excluding software, Application design and development.
The Company received “Thailand’s Top Corporate Brands 2015” award which was presented to 19 organisations from 19 business industrial segments in Thailand registered in the Stock Exchange of Thailand with the highest corporate brand values. This award was presented to create awareness of corporate brand value, which is an important factor in driving business towards sustainability. Bangkok Life Assurance is a company registered under insurance and life assurance business segment with the highest corporate brand value of 56,117 million Baht according to research on “The Evaluation and Ranking of Thailand's Corporate Brands”. This research work received research excellence award from the National Research Council of Thailand (NRCT) in 2014.
The Social Security Office presented an honorary Outstanding Enterprise plaque to Bangkok Life Assurance in recognition of the Company’s outstanding discipline and responsibility in the payment of provident fund in strict compliance with the prescribed time and conditions.
Another chapter of success for Bangkok Life Assurance’s Financial Advisors, Mr.Chone Sophonpanich, Bangkok Life Assurance PLC President and the Executives congratulated Bangkok Life Insurance team of 521 members for being selected as the Outstanding Representatives at the 32nd Thailand National Quality Awards (TNQA) held by the National Association of Insurance. In honour to the agents and representatives who exceed standard quality, as well as being role models for fellow agents to provide financial consultations and planning advices of wealth creation and protection that bring happiness to all the people. The event was held at Royal Jubilee, Impact Challenger Hall, Muang Thong Thani, Bangkok.
Bangkok Life Assurance received the ESG 100 Company Award from the Thaipat Institute for one of the one hundred
registered companies with outstanding results in its work for environmental, social, and governance (ESG). This is a
prestigious award for the 100 companies that receive it. Upon receiving this worldwide recognition award, it has become
a new dimension to drive the sustainable investments in Thailand, enabling investors’ decisions with reliability, transparency which is the fundamental, and focusing on responsibility towards the social and environments.
In 2015, Bangkok Life Assurance was one of the selected
winner to receive Thailand Top Company Awards 2015 in Insurance category. The Company was recognised as one
of the most successful organisations in the nation, and demonstrated its commitment in accordance with its vision of encouraging the Thai people to realise the benefits of life insurance and choose the appropriate coverage based on their financial situation and value of life. The awards were presented by the University of the Thai Chamber of Commerce and Business+ Magazine to organisations in each business groups with excellent operations and meet quantitative and qualitative criteria with transparency and propriety, and not in conflict with ethical or legal principles.
Bangkok Life Assurance PLC is a certified member of the
Alignment Private Practice, Thailand, in the anti-corruption
policy by the Institute of Directors, Thailand.
Bangkok Life Assurance PLC has stepped up to the service
excellence and awarded with Outstanding Call Centre and
Consumer Solutions of 2014, for “Best complaints Handling
and Resolution Centre” under the project of Call Centre
solutions and Comsumer services development from the
Consumer Protection Board (CPB) and Certification Institute,
DSO, on the occasion that Bangkok Life Assurance PLC is
an organisation that continuously meet the needs of people
in terms of customers’ complaints handling and resolving
issues. This emphasises that the Company’s management
standards and quality of service is truly at its excellent.
Bangkok Life Assurance PLC was awarded a consolation prize for Transparency at the 4th Annual NACC Integrity Awards 2013, as the only insurance company to be honoured with this award. The selection criterias include corporate policies and good governance operations, transparency, ethics and morale in the business practice. The Company aims to serve and strengthen financial services to the public and organisation, building protection and wealth as well as enhancing happiness of society in different areas.
Driven by our commitments and dedications towards
success and accomplishments, Bangkok Life Assurance
Public Company Limited had won Thailand's Corporate
Brand Rising Star 2013. listed company on the Stock
Exchange, with the highest growth rate of the value of the
corporate brand, in the Finance Category, from the research
on evaluation and ranking Thailand’s corporate branding
Faculty of Commerce and Accountancy, Chulalongkorn
University. The Company has a growth rate of 34.95
percent, with brand corporate worth of 35,210 million Baht.
The Corporate Financial Statement has a continuous
development growth rate for three years in marketing
development, accounting, finance and including stock and
net sales significantly.
The Bangkok Life Assurance (Public) Company Limited is the first life insurance company to be awarded the ISO 9001:2008 certification of the International Certification Ltd., Auckland New Zealand (ICL) for the operation of life, branch and group insurance. It then received the Best Quality Management Awards 2012 for having consistently maintained the ISO 9001 quality standard for over 9 years. Every employee is prepared…..for service, prepared….to greet customers, honestly and sincerely, and to extend its up-to-standard service to all branches in the future. At present, the Company has extended its quality management standard through branches that have achieved this quality standard, totaling over 30 branches in every region.