You can pay your insurance premiums through various channels, including the Company's head office or its branches nationwide, bank direct debit, and over-the-counter payments at banks or counter services.

You can find information on the payment channels and services at Premium Payment

You can download it yourself from the website by going to the Certificates of Payment and entering your ID card number and policy number. If the system does not display the information required, please contact our Call Center at 02-777-8888.

Bangkok Life Assurance will send premium payment notifications to all policyholders by mail to the address that they have provided. Alternatively, you can print your premium payment notification at the ‘Smart Customer’ system on the Bangkok Life Assurance website. Access Smart Customer

You can check our participating hospital list and their types of services at Network Hospital List

• The Company allows a grace period of 60 days from the premium payment due date for ordinary policies, except for the BLA Cancer Compensation Plan, which has a grace period of 31 days.
• The Company allows a grace period of 45 days for PA Refund policies purchased via telemarketing.

This can be done through the following three channels:

1) Notify the change by telephoning our Call Center at 0 2777 8888. The service is available daily (including holidays) from 08:30 to 19:00 hrs.

2) Complete a contact information update/change form through a life insurance agent or any company branch. Alternatively, you can deliver the document in person to
Bangkok Life Assurance Public Company Limited at the below address:
Bangkok Life Assurance Public Company Limited
1415 Bangkok-Nonthaburi Road, Wong Sawang Sub-district
Bangsue District, Bangkok 10800

3) You can make the change yourself through the Smart Customer system. Access Smart Customer

The supporting documents required to report a lost policy are a police report (the report must state the insured's name, policy number, and company name), a personal detail change form, and a copy of the ID card. These documents can be submitted to a life insurance agent, the company's head office, or its branches nationwide. Alternatively, you can send them by mail to the head office.

You can apply for a loan against the policy via the following two channels:

1) Submit the documents in person at the Company’s head office or its branches using:
• Your ID card
• A certified copy of your passbook’s front page
(If you have not yet notified the Company to transfer your benefits to your bank account.)

2) Send the documents through an agent or by mail. Please submit the following documents:
• An application for a loan against the policy and a loan agreement. You can request these documents from an agent or download them at Policy Loan Application Form
• A certified copy of your ID card
• A certified copy of your passbook’s front page
(If you have not yet notified the Company to transfer your benefits to your bank account.)

The required documents are a personal detail change form, a copy of your ID card, and a copy of your given name or surname change certificate. (All documents must be certified.) The said documents can be submitted to a life insurance agent, the Company's head office, or its branches nationwide or sent by mail to the head office.

You can pay your insurance premiums with a credit card at the Company's head office or its branches nationwide.
However, some insurance plans may not allow premium payments by credit card. Please contact our Call Center at 0 2777 8888 for enquiries.
The Call Center is available daily (including holidays) from 08:30 to 19:00 hrs.

The Company will pay the policy benefit (maturity benefit) to the insured according to the method the insured has requested for benefit payments, which includes the following channels:

1.Bank transfer

2.A cheque/bill of exchange posted by mail to the address provided

Your payment plan can be changed to annual, semi-annual, quarterly, and monthly payments, with a minimum monthly premium payment of 500 baht (except for the Bangkok 115 plan, where the minimum monthly premium payment is 2,000 baht). The insured can make an enquiry and submit relevant documents to a life insurance agent, the Company's head office, or its branches nationwide. Alternatively, they can send them by mail to the head office.

We recommend the BLA Happy Life application as another way for you to access information and services. You can check the menu

• 'Policy Benefits' to see what benefits are available and prepare the necessary documents.
• จDetailed information can be found in the 'Download Forms' menu under the heading 'Supporting Documents for Claim Consideration’.

Download the BLA Happy Life application
Contact our Call Center at 02-777-8888, 24 hours a day, if you have any other queries.

If the Company staff have received a complete set of claim documents, the consideration process will usually be carried out as quickly as possible within 2 working days. If the documents are incomplete, the customer will be contacted by a delay notification letter or phone.

For customers with policies that provide compensation benefits, it is recommended to check the policy benefits through the BLA Happy Life application. This application allows customers to access various information and services. Go to the 'Policy Benefits' menu, which will show detailed benefits listed by policy, including the total benefits.

Download the BLA Happy Life application

This can be divided into two cases:

Case 1: Use the benefit without advance payment. You can check the list of participating hospitals that provide ‘Fax Claim’ services on the BLA Happy Life application by going to the 'Hospital Search' menu, selecting ' Network Hospital List,' and then ‘Fax Claim.’ To clarify your benefits, you should inform the hospital staff of your intention to claim beforehand. The hospital will follow its procedures, and after your medical treatment, the hospital will inform you of the coverage amount. You will only need to pay for the amount exceeding the said sum.

Case 2: it is not a participating hospital or if advance payment is required, please have your doctor write the treatment details on the 'Daily Medical Expense Claim and Health or Accident Insurance Claim form.' You can download this form from the BLA Happy Life application by going to the 'Claims' menu and selecting 'Download Claim Form.' Please also attach the original receipt and send it to the Company.

For other details, please refer to the 'Claim Methods/Suggestions' menu in the BLA Happy Life application or contact your life insurance agent for assistance.

This is because of an insurance condition that precludes the coverage for illnesses or symptoms not yet fully cured before the start date of the insurance (pre-existing conditions). Therefore, before the Company’s staff consider any claims, they need to know that an illness or symptom is not on the list of illnesses precluded from coverage or is not a pre-existing condition. (Customers should study the details of other exclusions for each contract specified in the policy booklet).

• BLA Prestige Health Rider: up to 99 years of age
• OPD Sabai Jai (Endorsement): up to 70 years of age
• BLA Rak Sukhapap Rider: up to 80 years of age
• BLA Health Plus Rider: up to 80 years of age
• Dread Diseases and Death Rider: up to 65 years of age
• Health Insurance 2011 and 2011 Rider (with deductible): up to 80 years of age
• BLA Cancer Compensation Plan: a coverage period of 5 year

It will not affect the renewal of the contract in the following year.

It provides coverage only in Thailand. However, if you are traveling abroad, it will cover physical injuries from accidents and illnesses in emergency cases abroad, as defined by the rider. The treatment in an overseas hospital must begin within the first 90 days of leaving Thailand each time. The Company will cover necessary and reasonable expenses arising from medical treatment according to medical necessity and standards in that country.

• If the insured uses services at a participating hospital, claims can be made through the Fax Claim service, and the insured does not need to pay in advance. However, they may need to pay for expenses exceeding the coverage amount. This is at the Company's sole discretion.
• If the insured visits a hospital outside of business hours, or the information is unclear, or the Company cannot communicate with the hospital to obtain additional information, the insured will have to prepay all medical expenses and submit the documents for claims through the usual channel.

A person seeking insurance must truthfully disclose their health information in the application form to the Company. Whether a medical examination is required for insurance consideration is at the Company's discretion and depends on the main life insurance contract.

Yes, you can, but it must be in accordance with the main life insurance contract.

The supporting documents required to report a lost policy are a police report (the report must state the insured's name, policy number, and company name), a personal detail change form, and a copy of the ID card. These documents can be submitted to a life insurance agent, the Company's head office, or branches nationwide. Alternatively, you can send them by mail to the head office.