Human Rights Policy

1. General Requirement

1.1 Purpose

     Bangkok Life Assurance Public Company Limited (the Company) is committed to sustainable business operations by upholding human rights, freedom, equality, and diversity, while embracing differences of both internal and external stakeholders. The Company adheres to international human rights principles, ensuring that no individual’s rights and freedoms are violated or restricted. The Company prioritizes fair and transparent operations, respecting the rights of customers, employees, community, suppliers, and partners. This includes upholding labor and human rights in hiring practices and ensuring fair, equal treatment of employees. These commitments are clearly stated in the Company’s code of conduct.

1.2 Scope

     This policy applies to Bangkok Life Assurance Public Company Limited and its subsidiaries, both domestic and international, if any. International subsidiaries must seek approval to adopt this policy, or use it as a guideline for preparing an equivalent policy.

1.3 Effective Date

     This policy shall be effective from the date of approval by the Board of Directors.

1.4 Review Frequency and Revision

     This policy must be reviewed annually, or when a significant change arises.

     Any revisions, review, or renewal of this policy must be considered by the Corporate Governance and Sustainability Committee before being submitted to the Board of Directors for approval.

1.5 Responsible Function

     The Accounting and Finance Division (Sustainability Management Section) is the responsible function of this policy.

2. Main Requirement

2.1 Definition

2.2 General Principle

     This policy is designed to ensure that the Company's operations comply with the established objectives, laws, and regulations. Therefore, it is deemed appropriate to establish the Human Rights Policy.

2.3 Role, Duty, and Responsibility

      In addition, the policy owner is responsible for ensuring that the relevant divisions and/or departments establishes a procedure to comply with the policy, and the procedure owner is responsible for developing a manual that is in compliance with the procedure.

2.4 Requirement

     2.4.1 Practice Guidelines

          2.4.1.1 Customers

• The Company prioritizes fair treatment of customers and has established the Fair Customer Treatment Policy, as well as regulations and a customer service management framework. The framework covers all stages—before, during, and after sales—to ensure that customers receive complete and accurate information about the products and services as well as fair sales proposals and services.
• The Company has established the Personal Data Protection Policy and regulations governing personal data management, disclosure, transfer, usage, security, and confidentiality, as well as the rights of data subjects. The policy and regulations are designed to ensure proper customer data management without violating data privacy.

          2.4.1.2 Employees

• The Company prioritizes respecting human rights, promoting diversity and embracing differences by ensuring that all employees are equally and fairly, without discrimination based on gender, age, skin color, race, religion, culture, disability, or education. This commitment extends across all aspects of employment, including recruitment, hiring, retention, career development, and the creation of a safe environment that enhances quality of life and boosts morale. By addressing the needs and expectations of employees, the Company strives to foster a happy and balanced work environment and support individual career growth to drive employee engagement, while stimulating sustainable growth and development of the organization.
• The Company prioritizes respecting labor rights, prohibits child and illegal labor, and strictly adheres to the applicable labor laws and regulations.

          2.4.1.3 Suppliers

• The Company encourages its suppliers and partners to operate business with transparency, ensuring a fair and transparent procurement process for all parties. When selecting suppliers, the Company requires that they comply with the human rights principles and other principles outlined in the Code of Conduct for Business Partners.

          2.4.1.4 Partners

• The Company prioritizes respecting human rights by ensuring fair treatment to life insurance agents, financial advisors, and brokers. The commitment spans the entire process, from partner selection and maintaining professional and ethical standards to designing appropriate products and sales methods, managing sales and overriding commissions, and supporting professional advancement in compliance with human rights, laws, and regulatory requirements.

          2.4.1.5 Nearby Community

• The Company adheres to human rights principles and guidelines to ensure that its operations or activities do not directly or indirectly violate human rights.

     2.4.2 Complaints and Suggestions

     The Company has established the Whistleblowing Policy to allow all stakeholders to report information or file complaints regarding fraud, misconduct, or violations of the code of conduct by the Company’s directors, executives, employees, life insurance agents, financial advisors, brokers, investment consultants, or any individuals acting on behalf of the Company.

     Whistleblowers must provide clear and detailed information, including their names, which may remain anonymous, the date, time, and location of the incident, a description of the incident, and contact details, including an address, phone number, or email so the Company can reach out for additional information if needed to support the investigation.

     2.4.3 Whistleblowing Channels

          Any individual who becomes aware of information or suspects a legal violation, fraud, misconduct, or violation of the code of conduct, regardless of whether they are affected by the incident, may submit a report or complaint through any of the following channels.

1. Chairman of the Audit Committee
   audit_committee@bangkoklife.com
2. Internal Audit Department
   Tel: 0-2777-8230
   auditor@bangkoklife.com
3. Compliance Office
   Tel: 0-2777-8861
   compliance@bangkoklife.com

     2.4.4 Human Rights Due Diligence

          The Company conducts human rights due diligence to demonstrate its commitment to upholding human rights and mitigating risks that may arise from its activities. The due diligence includes the following components:

• Assessing potential human rights risk and their impacts
• Implementing measures to prevent human rights risks and relieving their impacts
• Establishing corrective actions in the event of human rights violations within the Company’s operations
• Monitoring and reporting the activities related to human rights to senior executives and related agencies.