|"Company"||refers to Bangkok Life Assurance Public Company Limited and/or a subsidiary.|
|"Subsidiary"||refers to an organization in which the Company holds more than 50% of the total voting shares.|
|"Data Subject"||refers to the insured, the applicant, the beneficiary, the applicant of the services via all channels of the Company or a legitimate representative or a governor of the insured or the applicant (whichever applies), directors, executives, employees and related persons as per the rights of the Company, agents and financial advisors, insurance brokers, investment advisors, and any related person who contacts, applies for services and has legal relations or interaction with the Company or its personnel or agents.|
|"Personal Data"||refers to any information that identifies a person both directly and indirectly, but does not include the information of the deceased i.e., first name, surname, sex, race, nationality, religion, age, date of birth, identification number/ taxpayer identification number, passport, bank account number, credit/debit card number, address, financial information, health information and/or any other information required by law etc.|
|"Sensitive Data"||refers to Personal Data regarding race, ethnicity, political opinions, religious or philosophical beliefs, sexual behavior, criminal record, health information, disability, labor union information, genetic information, biometric data, financial information, bank account number, credit card number, taxpayer identification or any other information which has a similar impact on the Data Subject.|
|"Biometric Data"||refers to personal data resulting from technical or technological processing relating to the dominant physical, physiological, or behavioral characteristics of a natural person, which allows or confirms the unique identification of that natural person, such as facial simulated data, iris simulation data or fingerprint data.|
|"Public Data"||refers to personal data which the Data Subject discloses to the public such as a social media profile, social media credential i.e., Facebook, Twitter, and Line to connect to or access any service of the Company such as social media account ID, interests, likes, and the friend list of the Data Subject, the privacy of which can be managed by settings on online social media provided to the user of the mentioned online social media.|
|"Application"||refers to a program or a set of instructions used to control the operation of a mobile computer and any connecting devices to follow the commands or respond to the needs of the user of the application and must have what is referred to as a User Interface or UI as a conduit for functions.|
|"IP Address"||refers to numerical label assigned to each type of device i.e., a computer or a printer in a computer network that uses Internet Protocol for communication.|
|"Cookies"||refers to a small amount of data (text file) which will be recorded onto your computer or electronic device. When you visit a website, Cookies will remember your website data. The Company will also use the term Cookies to refer to other technologies which have similar functions.|
The Company recognizes and prioritizes the rights and privacy of the Data Subject and will implement stringent measures to maintain security and confidentiality as well as prevention against the use of Personal Data without permission of the Data Subject. The Company will fulfill the purposes and consent which the Data Subject given to the company regarding the collection, usage, or disclosure of such information in compliance with the law and in line with the international standard.
The Data Subject will be notified in case their Personal Data are requested by the Company for other purposes which are not mentioned above.
The Company shall collect, use or disclose your Personal Data for the objectives stated in Clause 1 only when:
1. your consent has been granted to the company by law;
2. it is necessary to comply with contracts in which you are a counterparty or for proceeding your request before entering the contracts;
3. it is for preventing or suppressing danger to life, body or health of individuals;
4. it is necessary for the Company to perform duties for public interests or exercise legal authority given by the government entities;
5. it is necessary for the legitimate interests of the Company or of individuals or juristic persons save with such interests are of lower value than the basic rights of your data.
6. it is necessary for complying with the law;
7. historical records, chronicles, research or statistics are created for the public benefits and the Company will implement suitable preventive measures to protect your rights and freedom.
The Data Subject may find the list of life insurance agents and life insurance brokers whose Personal Data will be disclosed at https://smartpro.bangkoklife.com/AgentLicense/. The names on the list may increase or decrease, and the Company will constantly keep the list up to date.
In addition to the aforementioned purposes and as permitted by law, the Company will use Personal Data for marketing purposes i.e., sending promotional materials via mail, email and other means as well as conducting direct marketing to increase the benefits which the Data Subject will receive from being the Company’s customer through introduction of products and services.
You may choose to not receive the communications for the marketing purposes except the communications which are relevant and necessary for insurance policies and/or services which the Company provide such as premium payment reminder and premium payment receipt etc.
In order to assure you of the prevention against illegitimate access, amendment, leakage and loss of Personal Data, the Company creates awareness on information technology security as well as complies with the applicable regulatory standards and laws to guarantee information technology security and business contingency procedures.
The Company establishes measures to protect the privacy of the Personal Data Subject by restricting the access to Personal Data to only individuals who need to use such data to offer insurance products, financial products and services including employees, life insurance agents or brokers, financial advisors, investment advisors of the Company. The individuals permitted by the Company to access Personal Data are obliged to strictly adhere to and comply with the measures for Personal Data protection, as well as maintaining the confidentiality of such Personal Data. The Company has both physical and electronic preventive measures which are compliant to the regulatory standards enforced to protect Personal Data.
When the Company makes contracts or agreements with third parties, the Company imposes appropriate security and confidentiality obligations towards Personal Data on them to ensure the security of the Personal Data in possession of the Company.
The Company has determined the contact channels for you to exercise your rights based on the details in Clause 13. The Company will process and consider your request within 30 days starting from the date of receiving the request. Nevertheless, the Company remain the rights not to fulfil such rights of the Data Subject under the provisions of the law or insurance contracts made with the Company in the event that such events will cause the Data Subject to lose the rights or benefits according to an insurance policy.
The erasure, destruction or any action which anonymizes Personal Data or the revocation of consent from the Data Subject may be done under the provisions of the law and insurance contracts only. Exercising such rights may impact compliance with insurance contracts or any other service due to the inability to identify the Data Subject. Thus, there may be limitations to services which require Personal Data and may prevent the Data Subject from receiving the benefits, services, or news from the Company.
The Company has appointed Data Protection Officer to investigate any operations related to collect, use or disclosure of Personal Data to be pursuant to the Personal Data Protection Act B.E. 2562 and the policies, regulations, announcements, orders issued by the Company as well as to coordinate and cooperate with Personal Data Protection Commission.
|Data Protection Officer||Head of Compliance|
|Phone||02 777 8861|
|Company Name||Bangkok Life Assurance Public Company Limited|
|Address||1415 Krungthep-Nonthaburi Rd. Wongsawang, Bangsue, Bangkok 10800|
|Call Center||02 777 8888|
If you wish to report complaints, concerns or not satisfied with the response of the Company regarding your concerns, you can contact and/or file complaints to the Personal Data Protection Commission.